Privacy Policy

1. Introduction

Worvila ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website at https://worvila.com/ or interact with our services. It has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered office is at 186 Wood St, Kettering NN16 9SA, United Kingdom. You can contact us at [email protected].

2. What Data We Collect

We collect personal data in the following ways:

• Information you provide directly: When you complete our contact form, subscribe to our newsletter, or communicate with us by email, we collect the information you provide — which may include your name, email address, phone number, and the content of your message.
• Information collected automatically: When you visit our website, we may automatically collect technical information including your IP address, browser type, operating system, referring URL, pages visited, and the dates and times of those visits.
• Cookies and tracking technologies: We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences via our cookie consent banner.

3. How We Use Your Data

We use the data we collect for the following purposes:

• To respond to enquiries and messages you send us
• To send you our newsletter if you have subscribed
• To improve and maintain our website
• To understand how visitors use our site (analytics)
• To comply with legal obligations
• To protect against fraud and security threats

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have provided explicit consent, such as subscribing to our newsletter or accepting non-essential cookies.
• Legitimate interests: For the operation, security, and improvement of our website and services, where this does not override your rights.
• Contract: Where processing is necessary to respond to your enquiries or fulfil our obligations to you.
• Legal obligation: Where we are required to process data to comply with applicable law.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers who assist us in operating our website — such as hosting providers, email service providers, and analytics services — where those providers are required to handle data in compliance with applicable data protection law.

We may disclose your information where required by law or to protect our legal rights.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 12 months. Newsletter subscriber data is retained until you unsubscribe. We regularly review our data retention practices.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that inaccurate data be corrected.
• Right to erasure: You may request deletion of your data in certain circumstances.
• Right to restrict processing: You may request that we limit how we use your data.
• Right to data portability: You may request a copy of your data in a portable format.
• Right to object: You may object to processing based on legitimate interests.
• Rights related to automated decision-making: We do not use your data for automated individual decision-making that produces legal or significant effects.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We will notify you of any data breach affecting your rights where required by law.

9. Links to External Sites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Worvila
186 Wood St, Kettering NN16 9SA, United Kingdom
Email: [email protected]
Phone: +44 408 7000 2240